Buyer Protection

Clear claim standards and support for eligible order issues.

Eligible Claim Types

Non‑delivery

Damaged on arrival

Item not as described

Evidence Required to File a Claim

To process a claim, buyers must submit: 

  • Order number
  • Clear photos/video of issue 
  • Packaging and shipping label images 
  • Timeline and short issue summary 

Possible Claim Outcomes

  • Full refund
  • Partial refund
  • Replacement
  • Claim denied (if requirements are not met)
Note: Please submit claim within 48 hours of delivery for live plant issues.

Shipping Scope Reminder

Forms on MyDragonPlug ship only within their country of operation and selected delivery regions.

Need Help with an Order?

Get fast support for tracking, delivery issues, returns, or product questions. Our team is here to help.

Contact Support